Shipping policy
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Last updated: 29 July 2026
APX Vital currently delivers to UK addresses only.
Delivery charges
- Orders under £50: £4.99
- Orders of £50 or more: Free UK delivery
The qualifying order value is calculated after discounts and before delivery charges.
Courier and delivery time
Orders are delivered by Royal Mail.
We aim for orders to arrive within two working days. Working days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of Royal Mail disruption, severe weather, public holidays, incorrect delivery details or circumstances outside our reasonable control.
Order processing
Orders placed on weekends or bank holidays will be processed from the next working day.
Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us immediately at help@apxvital.co.uk. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Tracking and delivery
Where tracking information is available, it will be provided in your dispatch confirmation.
APX Vital is not responsible for delivery instructions or changes agreed directly between the customer and Royal Mail after dispatch.
Missing, delayed or damaged orders
If an order has not arrived within the expected period, contact help@apxvital.co.uk with your order number.
Please notify us promptly if an order arrives damaged, faulty or incomplete. Photographs of the packaging and product may be requested so that we can investigate and provide an appropriate resolution.
Returns
Returns are accepted in accordance with our Refund Policy. Products should remain unused, unopened and in their original condition unless they are faulty, damaged or incorrectly supplied.
Contact
APX Vital
Email: help@apxvital.co.uk
