Frequently Asked Questions

Products and documentation

What does APX Vital supply?

APX Vital supplies products intended solely for lawful laboratory and analytical research.

Are the products tested?

Yes. Products are fully tested and supported by batch-specific documentation. The applicable COA records the tests and results for the identified batch.

How do I obtain a COA?

Email help@apxvital.co.uk with the product name and batch number. We will provide the matching batch-specific COA.

Does every product have the same purity result?

No. Results can vary by product and batch. Always refer to the COA that matches the batch number on the product received.

Are these products suitable for human use?

No. Research products are not intended for human or veterinary consumption, self-administration, medical use or clinical application.

Orders, delivery and returns

How long does delivery take?

Our UK delivery target is within two working days. Delays can occasionally occur outside our control.

Is delivery free?

Delivery is free on orders over £50. Any applicable charge for orders of £50 or less is shown at checkout.

Can I return an item?

Returns are accepted for unused products and for faulty products. Contact us before returning anything so we can provide the correct instructions.

How can I contact APX Vital?

Email help@apxvital.co.uk. Include your order number for an order query, or the product name and batch number for a COA request.